Privacy Policy

We collect information you choose to provide when you contact us or participate in our programs, including:

• Contact details (such as your name and email address) submitted through inquiries, forms, or email.
• Information you share through pilot intake, onboarding, sessions, surveys, or feedback.
• Normal website and analytics information, where present — such as device, browser, and usage data collected through standard web technologies.

We use the information we collect to respond to inquiries, deliver and improve our products and services, administer the Founding Pilot, prepare session deliverables, communicate with you, and maintain the security and operation of our website.

Please do not submit unnecessary highly sensitive information through this website, forms, email, or pilot materials. This includes patient information or protected health information (PHI), medical records, passwords, Social Security numbers, financial account credentials, or other unnecessary sensitive data.

Lumora Rise is not a HIPAA-covered service and is not designed to receive PHI. If you send such information anyway, you do so at your own discretion, and we may delete it.

We may share information with service providers and third parties where necessary to operate our website, communications, scheduling, payment processing, or service delivery — for example, email and hosting providers. We may also disclose information where required by law or to protect rights, safety, and security.

We retain information for as long as reasonably necessary to fulfill the purposes described in this policy, maintain appropriate business records, resolve disputes, and meet legal obligations, after which it is deleted or de-identified.

We take reasonable measures to protect the information we hold. However, no method of transmission or storage is completely secure, and we cannot guarantee absolute security. Please keep this in mind when deciding what to share with us.

You may choose not to provide certain information, though this may limit what we can offer you. You may contact us to request access to, correction of, or deletion of your personal information, subject to legal and operational limitations, and we will respond within a reasonable time.

We may update this Privacy Policy from time to time. Changes take effect when posted to this page. Your continued use of the site after changes are posted constitutes acceptance of the updated policy.

Questions about this Privacy Policy or privacy requests can be sent to hello@lumorarisehq.com.